HexBrain

Rockstar Games · Report #1534465

Ticket Trick Attack allows access to ████████' workspaces

Validstatus
highseverity
66upvotes
1 Sept 2026disclosed

How it was found

████████ does not validate the ownership of an email before allowing access on its support portal . This leads to "ticket trick attack". An attacker can login, signup, and interact as "████████" . Steps to reproduce :

  1. Lets say Rockstar games has an account on website "organisation.com" with email "████████".
  2. the website "organisation.com" sends a login link when an email is entered on the login page.
  3. The login link is sent from email address "████████"
  4. An attacker creates an account on ████████ with email "████████"
  5. Attacker logs into ████████ support portal.
  6. Attacker goes to "organisation.com" and requests a login link for " ████████" .
  7. An email containing login link is sent to "████████" from "████████" 8.This creates a support ticket for "████████".
  8. Since the attacker is logged in as "████████" on "████████' support portal he/she can see the contents of the email in "Dashboard" on support portal .
  9. The attacker opens the login link and logs in as " ████████" on "organisation.com".

To demonstrate impact, I have created an account on workspace management site "████████" , the login is done through a link sent on the email but I was able to login as ████████ without owning that email address through exploitation of this vulnerability.

Impact

An attacker can login/reset passwords for accounts belonging to ████████ on various site leading to unauthorised access and sensitive information disclosure.

This report was disclosed publicly on HackerOne and belongs to its author and the program. See the original